If you lost or forgot password, go to click on the “Lost Student ID or Password?” If McAfee installed on your computer, you should uninstall it or temporarily disable it. To disable or uninstall click here. Windows Defender Antivirus is recommended. Temporarily disable additional antivirus programs like McAfee, Norton, etc.Prohibited aplications must be closed. These include apps like Spotify, screen/image capture, video recorder, cloud services, Citrix Receiver, any email applications, etc. To close applications for PC click here or Mac click here.If there is a new update, it will notify you upon launch. Update to the latest exam software. Have the latest update installed for your exam software.Restart the computer. We have found that most students do not restart their computer for weeks, even months. It is important to restart your computer at least once a week. Most exam issues have been resolved with a computer restart.Make sure your computer is up to date. To update click here. Run all the security patches update. Some students on an exam restart, have gotten hung up on a system update that cannot be canceled.McGovern Medical School IT (MSIT) recommends that you do the following. You will want to minimize common issues prior to every exam. It is recommended that you get your computer ready for taking an Exam. ![]() Set up your computer for Examplify and NBME exams
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